Privacy Policy

Last Updated: 1 March 2026

This Privacy Policy explains how Tempo Golf collects, uses, discloses, and safeguards your information when you visit our website, make a booking, or use our indoor golf simulator facility located in Ontario, Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial requirements.

By accessing our services, you consent to the practices described in this policy.

Information We Collect

We collect information to operate efficiently, provide safe and accurate bookings, and enhance your experience.

Personal Information

Name, email address, phone number
Payment information (processed exclusively through Adyen – we do not store card data)
Billing details when required
Optional emergency contact for group bookings

Booking & Facility Usage Information

Bookings made through Alba
Bay selections, booking times, preferences
Membership details (if applicable)
Attendance and check-in history

Technical Data

IP address
Browser type and version
Device type
Pages visited
Session performance data (no analytics platforms used)

Cameras & Security Monitoring

Tempo Golf uses security cameras in public areas for:

Safety
Theft prevention
Facility monitoring Cameras are not installed in private or sensitive areas.

Cookies

Only essential cookies are used for session stability. No marketing or analytics cookies are used.

How We Use Your Information

We use your information to:

Process bookings and payments
Provide confirmations, reminders, and notifications
Manage memberships
Improve our services and facility operations
Prevent fraudulent activity
Comply with legal obligations

Sharing Your Information

We share information only when necessary:

Service Providers

Alba for booking management
Adyen for secure payment processing
Email and communication platforms

SMS / Mobile Communications

If you provide your mobile phone number and opt in to receive SMS messages from Tempo Golf, we may use your mobile number to send messages related to your bookings, facility visits, account, memberships, customer service, and, where you have provided the required consent, promotional or marketing communications.

Tempo Golf does not sell, rent, or share your mobile phone number or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes. SMS consent information will not be used by third parties or affiliates to market their own products or services to you.

We may share mobile information with service providers that are necessary to operate our SMS program, such as our SMS messaging provider, solely for purposes of delivering and managing communications on our behalf and in accordance with applicable privacy requirements.

You may withdraw your consent to marketing SMS messages at any time by replying STOP to a Tempo Golf SMS message. You may also contact us directly using the contact information provided in this Privacy Policy.

For more information about our SMS program and how your information is handled, please review the SMS Program section of our Terms & Conditions.

Legal Requirements

We may share information if required by law, court order, or government authority.

Business Transfers

If Tempo Golf undergoes a merger, acquisition, or sale, data may be transferred as part of the transaction.

We do not sell or rent personal data.

Security Measures

Tempo Golf uses:

Encrypted payment processing via Adyen
Secure servers and restricted data access
Routine internal security checks

Data Retention

We retain data only as long as necessary for:

Booking and membership management
Legal compliance
Accounting and business reporting

You may request deletion at any time unless retention is required by law.

Your Privacy Rights

You may at any time:

Access your personal information
Request corrections
Request deletion (where permitted)
Withdraw consent for non-essential data use

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

International Data Transfers

Some service providers may store data outside Canada under contractual privacy protections.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.